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Returns and Exchanges

Items must be sent back to Boutique De Bravo within 10 days of the customer having received the package. Eligible items will only be accepted for online store credit. Absolutely no refunds will be given.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or visible wear) with all the Boutique De Bravo and product tags attached. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue merchandise credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.

Packages can be returned to:

Boutique De Bravo
3736 Fallon Rd. Box 511
Dublin CA 94568

Exchanges

At Boutique De Bravo, we are constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facility. We will issue you a store credit once we’ve received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

Processing

Once an order has been placed it cannot be canceled. When returned packages arrive at our facility, it usually takes us anywhere from 10-15 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your returns has been processed, you’ll be issued a store credit via email. Store credit covers original purchasing price and tax fees.

Please Note: All original shipping fees are non-refundable. Return shipping costs are the customers responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The customer will also cover any re-delivery costs.



Final sale items

Non returnable or refundable, no exceptions.

-All items found in the sale category are non refundable.